Around 125 public grievances were received at the routine Suvidha Camp organised by the New Delhi Municipal Council (NDMC) at the NDCC Convention Centre on Saturday (June 14).
The camp was held from 10.30 am-12.30 pm.
The nature of most of the grievances pertained to the personnel, civil engineering, horticulture, public health, enforcement, commercial, tax and estate departments. Alongside, many of the NDMC area residents visited the camp to get information regarding their various other civic services.
Officials of over thirty departments were present and seated around the table, where people came and discussed the problems, while the officials explained the process and time required for the resolutions.
The camp organized on every first Saturday of the month looks into the problems related to new electricity connection or disconnection, load enhancement or reduction, name change or transfer, property tax, birth and death certificate, service matters of serving and retired employees of NDMC, Water logging, Sanitation, Waste Disposal, Road repairs, pension schemes, and any other services offered by NDMC.
Apart from organising the Suvidha camp, the civic body has also launched a “Jan Suvidha Portal” as a contactless grievance redressal mechanism for the residents and service users of the Council.
The portal can be used for lodging the grievance, tracking its status and giving feedback on the redressal mechanism. The link to the same is available on the Council’s portal.
Complaints can also be raised through social media platforms like X (formerly Twitter), Facebook and Instagram.
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Earlier this week, the council in its meeting chaired by MLA and member of NDMC Parvesh Sahib Singh had announced many policies for the residents including replacement of old cables in various locations, focus on night cleaning and sweeping, desilting of Sunheri drain at Lodhi Road before monsoon, and replacement of the remaining 15,312 mechanical meters with smart water meters in NDMC areas.
